Power Stream Janurary Statement
Did you notice that your January Power Stream Statement had double line items for the same item being charged? There was no explanation on the statement. Was this a mistake? Were we being charged twice? After 40 minutes on the phone with Power Stream Customer Service who also did not know why I had received the following official e-mail at the end of the day to explain why.
Please be advised the Ontario Clean Energy Benefit, along with the Debt Retirement Charge are no longer being applied to Residential customer’s bills as of December 31, 2015.The bill you just received covers the period from November 17, 2015 to January 15, 2016.
Since your bill covers the period of time PAST December 31, 2015, your bill has 2 sets of charges. One set of charges that includes the Ontario Clean Energy Benefit of 10% as well as the Debt Retirement Charge.
The Ontario Clean Energy Benefit is a 10% credit applied to your bill total INCLUDING tax. These changes during the billing cycle have prompted the two separate line item for each charge.